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Lost Password Reset after reset a new password can't be save


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Hi there,

One of my clients wants to reset a new password, after he filled in a new password and she clicked on "save change" button, but it does't do anything?  it shows like the button is un-clickable sign on it, so I had a look at the code and it is disabled, is that normal?, do you think this is causing issues from my template? or the setting in the admin area.  I have attached pictures as below.  Thank you.









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