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WHMCS 7.5 automated cancellations not working

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It seems since we updated to WHMCS 7.5 recently, any customers with  cancellation requests for any products (in our case cpanel hosting accounts) are not being cancelled when the cron job runs. In fact, it looks like no cancellations are being processed at all by the cron.

We've checked the activity log and there is an entry every day "Automated Task: Starting Cancellation Requests" but then it just skips to "Automated Task: Starting Overdue Suspensions" and ignores any pending cancellation requests completely. Everything was working fine before the move to 7.5

Anyone else experiencing this?

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Ahh  - just noticed that at some point the required frequency of the cron seems to have changed. Until now we've had it running once a day, but it seems there is now a need to run this every 5 minutes - with scheduled tasks running at the specified time.Interestingly, the documentation still says to run the cron once a day...


But when you drill down to this one it explains that since 7.0, the cron should be run every 5 minutes...


I must not have read the release notes thoroughly enough! Strangely everything was working ok on 7.4 with the cron running once a day.

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It seems changing the cron frequency hasn't resolved the problem of cancellation requests not being processed - certainly not for any outstanding "immediate" ones. I've needed to run these manually. I'll keep an eye on it and see what happens with any new ones that come in.


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