Drewey Posted May 29, 2018 Share Posted May 29, 2018 We have just changed paypal account in whmcs but some of our customers have recuring payments set up I have tryed the cancel subscription button and it is not working We no longer have access to the old paypal account to configure the api tk fix this Is there any other way of fixing this as a few payments have still been sent to the old paypal acc 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted May 30, 2018 Share Posted May 30, 2018 Hey @drewey, You should be able to ask your customers to cancel in PayPal's Pre-Approved payments, outside of that i'd recommend checking with PayPal direct if there is anything they can do 0 Quote Link to comment Share on other sites More sharing options...
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