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hello i tried confirgureing my cPanel backups in whmcs and it says test connection works etc but it doesnt make a backup. i get this in log 


21/04/2018 05:00
Cron Job: Database Backup requested but backups are not configured.
21/04/2018 05:00
Cron Job: Remote cPanel Backup Requested


i have imputed all data correctly and the normal FTP backup works but WHMCS advice using cpanel

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  • 4 years later...


I am experiencing this issue as well.  While troubleshooting I was able to successfully send an scp cPanel backup directly through my cPanel account to the remote server. However, when I try the same thing through WHMCS I get the error - "Cron Job: Remote cPanel Backup Requested". Prior to activating WHMCS cPanel backups I was able to successfully test the connection. In fact, if I recall, it was required.

Any help/advice would be much appreciated.




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