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API GetTickets doesn't get some of the tickets


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We have a custom Tickets management system which is working fine and gets tickets from WHMCS via API.

I followed instructions in the dev docs and rebuilt the system with framework but I'm having issues with getting all tickets through API. Some of them are not showing at all whereas the old system works fine.

I had a look at old system's code - the logic is the same, the same user/credentials are used for auth.

External API is used to make calls. WHMCS version 7.5.

Any thoughts?

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