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GetTickets doesn't show some of the open tickets


Emojo

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Hi Everyone,

We have a custom Tickets management system which is working fine and gets tickets from WHMCS via API.

I followed instructions in the dev docs and rebuilt the system with framework but I'm having issues with getting some of Open and Customer-Reply tickets through API. Some of them are not showing at all.

I had a look at old system's code - the logic is the same.

What could be the reason of such a behavior? Anyone experiencing the same issue?

 

 

 

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