Field in the ticket

[kako]

Hi,

In Support Dept., I created a field for the ticket.

When the customer creates a new ticket, this field is at the bottom, below the attachment.

How can I make this created field just above the body of the message?

Thanks

kako

[brian!]

Hi kako,

1 hour ago, kako said:

When the customer creates a new ticket, this field is at the bottom, below the attachment.

How can I make this created field just above the body of the message?

you would need to edit the supportticketsubmit-steptwo.tpl template and move the block of code that displays the custom fields to above the message block... e.g in Six it would be...

    <div id="customFieldsContainer">
        {include file="$template/supportticketsubmit-customfields.tpl"}
    </div>

move to before...

    <div class="form-group">
        <label for="inputMessage">{$LANG.contactmessage}</label>
        <textarea name="message" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="client_ticket_open">{$message}</textarea>
    </div>

[kako]

Thanks