SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from

[Giuliano]

Hi all,

I use WHMCS 7.4.1 with SmarterMail module 1.4.

I have configured the WHMCS but from WHMCS User Panel is impossible to complete the setup of mail service because I have this error:

SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from 'webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL' : failed to load external entity "webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL"
in /usr/share/nginx/html/modules/servers/smartermail/smartermail.php:712
Stack trace:
#0 /usr/share/nginx/html/modules/servers/smartermail/smartermail.php(712): SoapClient->SoapClient('webmail.ufficio...')
#1 /usr/share/nginx/html/modules/servers/smartermail/smartermail.php(14): sm_webServiceCall('webmail.ufficio...', Array, 'GetProductInfo')
#2 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Module/AbstractModule.php(0): smartermail_ClientArea(Array)
#3 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Module/Server.php(0): WHMCS\Module\AbstractModule->call('ClientArea', Array)
#4 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Service.php(0): WHMCS\Module\Server->call('ClientArea', Array)
#5 /usr/share/nginx/html/clientarea.php(0): WHMCS\Service->moduleCall('ClientArea', Array)
#6 {main}

The URL 'webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL' running successfully with the browser.

Any idea for fix this problem?

Thanking in advance

Giuliano

image

[brian!]

for a third-party addon like this, it's probably best to contact the developer (SmarterTools) directly... though I can see it hasn't been updated since WHMCS v7 was released, so I don't know if it's v7 compatible - SmarterTools support should know though.