Invoice Goes to Spam Box?

[ScicloneHost]

Hey there. I cannot seem to figure this one out. I have tried to set an SMTP outgoing mail route on WHMCS but whenever I try to send an invoice, it always says error. So I try the other route, PHP Mail. I use that and the invoice always goes to the Spam Box. Does anyone know why it goes to the spam box or is there a way for me to get SMTP outgoing working? I have a gmail account and tried to set it up but I think I am doing it wrong. Help!!!

[minadreapta]

do you have SPF records set up on your server?

 

if you don't have, yahoo, gmail, hotmail and probably others will reject the emails sent from your server.

[ScicloneHost]

I don't know what a SPF record is. I have set my Gmail account to send the mail but the mail still goes into the Spam box as a few of my clients have noted.

[generic]

http://www.openspf.org/

 

email sent from an email address not associated with he domain may very well go into a spam box.

 

you should create an email address from a domain on that server. and also create an spf record. - the link is above.

[hostman]

hi bro,

 

i am facing the same problem, i tried everything..settings..SPF...but still on same point, invoice goes to junk mail..

 

i hope someone can help.

 

regards

san

[pacwebhosting]

Hi,

 

Can you guys list your sending domain

 

Thanks

 

Paul

[bluque]

I know it may sounds patronising... but... have you got rDNS set? If you have SPF records, are they correctly formed, meaning: do you have the server IP in there as well as just it being 'v=spf1 a mx...' if you get me.

[brianoz]

My understanding was that SMTP tended to give less spam false positives than PHP mail. May be worth putting some effort into making it work. Probably needs SMTP auth.

[lostinspace]

Hey there. I cannot seem to figure this one out. I have tried to set an SMTP outgoing mail route on WHMCS but whenever I try to send an invoice, it always says error. So I try the other route, PHP Mail. I use that and the invoice always goes to the Spam Box. Does anyone know why it goes to the spam box or is there a way for me to get SMTP outgoing working? I have a gmail account and tried to set it up but I think I am doing it wrong. Help!!!

If you can get SMTP working, use it. If not, see if you can compile php (PHP 5.x) with mail headers.

 

Have you checked the mail logs for any errors when you try to send?

 

Outside of the above, ensure you have SPF and rDNS records set as stated earlier.

 

Run a report for the sending domain at http://dnsstuff.com.

 

Fix any errors reported in the mail section.

[prohostm]

I am having the same spam issues with phpmail. I try to set up smtp, but I get an error because WHMCS does not use pop authentication apparently.

[holographic]

I am having the same spam issues with phpmail. I try to set up smtp, but I get an error because WHMCS does not use pop authentication apparently.

 

It uses password authentication. What more do you want?

 

Well at least it does on mine