Getting an error

[kogweno]

kindly i getting an error, can anyone help me the error. I cannot reset me my admin password,  here is my link https://billing.softnetsolutions.co.ke/admin/login.php

NOTE: check the screnshot

[WHMCS ChrisD]

Hello @kogweno

That indicates that your specified email server is not allowing you to connect running the following SQL command will allow you to change the Password via PHPMyAdmin

UPDATE tbladmins SET password=md5('NEW-PASSWORD-HERE'), passwordhash='' WHERE username='ADMIN-USERNAME';