Hook for hide the answer buttons in case the ticket is closed

[conecta6]

Hi, I'm trying to hide the answer buttons in case the ticket is closed, to prevent the client from reopening it.

I think it should be done by hook, but I'm not sure how this button would be hidden from there. Any guidance on how to do this without editing the tpl?

[brian!]

do you mean the "Reply" button?

which version of WHMCS are you using, which template and give a screenshot of where this button is... depending on which version you're using, it could be in a number of different places!

[conecta6]

Hi, i use 7.3.0. using six default. 

thanks

[brian!]

on Closed tickets, you could use the following hook to remove both Reply & Close buttons...

<?php

use WHMCS\View\Menu\Item as MenuItem;

add_hook('ClientAreaPrimarySidebar', 1, function (MenuItem $primarySidebar) 
{
	global $status;

	if (strpos($status, Lang::trans('supportticketsstatusclosed')) !== false) {
		if (!is_null($primarySidebar->getChild('Ticket Information'))) {
			$primarySidebar->getChild('Ticket Information')
					->setFooterHtml('');
		}
	}
});

to remove the Reply link on viewticket.tpl is easy if you wanted to edit the template... not so if you don't!

you could almost remove it by adding some code to custom.css...

#ticketReply {
    display: none;
}

but it would probably be easier to just edit the template.

[conecta6]

Thanks Brian. Work perfectly