Mohsin Sumar Posted October 17, 2017 Share Posted October 17, 2017 Hello, After upgrading to v7.3 > any new order placed has an invoice amount of 0.00 and processed automatically. We've had to take our site down into maintenance mode, and haven't had much luck figuring out what has gone wrong. This is happening on both, client area as well as admin area. Please see screenshot attached. Any ideas? Link to comment Share on other sites More sharing options...
WHMCS Developer WHMCS Andrew Posted October 17, 2017 WHMCS Developer Share Posted October 17, 2017 I would suggest you open a ticket. 1. Have you checked your exchange rate is correct? 2. Is your pricing properly defined for the billing cycles you are using? 3. Does the client area cart work ok? 4. Have you tried disabling any hooks/addons? Still open a ticket so our support team can look at this and help you. Link to comment Share on other sites More sharing options...
Mohsin Sumar Posted October 17, 2017 Author Share Posted October 17, 2017 Hi Andrew Thanks for getting back to me. I already have a ticket #CXY-923182. Usually, there are very delayed responses. You'll note I have another ticket with no response for over 4 days. 1. Have you checked your exchange rate is correct? Yes - no changes made in exchange rates. 2. Is your pricing properly defined for the billing cycles you are using? Yes - was working fine before the upgrade. All the rates / cycles / pricing exist. 3. Does the client area cart work ok? No - the client area does not work either. Customers have already ordered "free" registrations, and hence we've had to put the site under maintenance. 4. Have you tried disabling any hooks/addons? Yes, disabled - as well as deleted, but no luck. Link to comment Share on other sites More sharing options...
Mohsin Sumar Posted October 18, 2017 Author Share Posted October 18, 2017 FYI - Update on Support Ticket We have identified that this behaviour occurs when utilising the Deduct Tax Amount option in conjunction with the Inclusive Tax Type when no tax rules are present. As a work around, I have resolved this for you by simply un-ticking the Deduct Tax Amount option at **Setup -> Payments -> Tax Rules*. We have case CORE-11713 open with our development team in order to have this reviewed for future releases. Unfortunately, I cannot provide an estimated time for completion for this. However, once we resolve cases and push features they are available at our change log at http://changelog.whmcs.com/ 1 Link to comment Share on other sites More sharing options...
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