rbro Posted November 29, 2007 Share Posted November 29, 2007 What determines when an account has to be manually terminated vs. manually terminated, assuming I have checked "Tick this box to enable automatic termination" in automation settings? 0 Quote Link to comment Share on other sites More sharing options...
rbro Posted November 30, 2007 Author Share Posted November 30, 2007 Does anyone have an answer to this? 0 Quote Link to comment Share on other sites More sharing options...
mrprez Posted November 30, 2007 Share Posted November 30, 2007 I could be wrong, but I think that setting deals with terminating an account for non-payment after a period of time that you set right below the checkbox. So, if you have that set to 30 days, it is my understanding that after 30 days late, the account wil be automatically terminated. What I'd like to know is if a customers cancels, and they want to be canceled immediately will the account be terminated when the cron runs next? same for if they select termination at the end of their billing period. Are both of these automatic? 0 Quote Link to comment Share on other sites More sharing options...
rbro Posted November 30, 2007 Author Share Posted November 30, 2007 I have my system set to auto-terminate accounts after 30 days non-payment. When I get my cron jon activity emails each night after billing runs, however I'll see both accounts that are auto-terminated and ones that say "require manual termination". What determines if it happens automatically or not? They're both 30 days or more past due. And I'd like to know the answer to your question as well. Also can a cancellation request be marked as completed somehow or must it be manually deleted? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted November 30, 2007 WHMCS CEO Share Posted November 30, 2007 It's says manual termination required when the attempt to suspend it automatically fails. Matt 0 Quote Link to comment Share on other sites More sharing options...
rbro Posted November 30, 2007 Author Share Posted November 30, 2007 It's says manual termination required when the attempt to suspend it automatically fails. Matt OK, thanks Matt. How about the other 2 questions when you get a chance: 1. Will an immediate cancellation request from a customer result in an automatic termination the next time the cron runs? (assuming auto-termination is checked in config, or maybe regardless?) 2. Is there a way to mark a cancellation request as completed manually, or do they just need to be deleted? 0 Quote Link to comment Share on other sites More sharing options...
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