Jump to content

Admin Processed Orders Missing Welcom Emails


Recommended Posts

I have noticed a flaw in the current process-flow.


Normally a client would place the order, and on payment we have it configured to deploy the product etc, which generates the necessary welcome emails.


When an admin goes in to accept an (unpaid for) order, the options are there to send the welcome, and auto-create the account. Neither of which get selected.


If the admin then uses the (CREATE) button on the customers products/services view, it quite correctly, creates the product - however it does *NOT* create/send the welcome email(s).


Sadly neither does there appear to be a way of generating them again from either the admin side or the user side. You cant "resend" it as its never been sent, client cant access it in my emails as its never generated, and unless I've gone blind (possible) I can spot a "create welcome email" option anywhere ....

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated