Admin Processed Orders Missing Welcom Emails

[othellotech]

I have noticed a flaw in the current process-flow.

 

Normally a client would place the order, and on payment we have it configured to deploy the product etc, which generates the necessary welcome emails.

 

When an admin goes in to accept an (unpaid for) order, the options are there to send the welcome, and auto-create the account. Neither of which get selected.

 

If the admin then uses the (CREATE) button on the customers products/services view, it quite correctly, creates the product - however it does *NOT* create/send the welcome email(s).

 

Sadly neither does there appear to be a way of generating them again from either the admin side or the user side. You cant "resend" it as its never been sent, client cant access it in my emails as its never generated, and unless I've gone blind (possible) I can spot a "create welcome email" option anywhere ....

[Matt]

Try the Send Message section at the bottom of the products/services tab under the clients profile in the admin area. The email will be listed there as an option.

 

Matt

[othellotech]

Try the Send Message section at the bottom of the products/services tab under the clients profile in the admin area. The email will be listed there as an option.

Matt

 

Aha yes, hidden in a box at the bottom of the screen

Thank you.