garybarr Posted August 4, 2017 Share Posted August 4, 2017 Everything had been running fine under PHP5.6, but after we updated to PHP7.0, now when people try to attach a file to the ticket that is bigger than 150k, it will give them a 500 Error and obviously doesn't post their reply to ticket (or start ticket). The server reports: [core:error] [pid 29993:tid 139990052824832] [client 192.185.1.20:1246] AH00524: Handler for (null) returned invalid result code 20014, referer: ######.com/#####/submitticket.php?step=2&deptid=2 Again, we are talking files that are larger than 150K (not 150 MB, but only 150K). So I am at a loss on what could be wrong. I've checked the settings in PHP.INI that seem relavent from other forum posts, but all looks to be fine. They are currently set to: max_execution_time = 190 max_input_time = 60 memory_limit = 256M file_uploads = On upload_max_filesize = 64M max_file_uploads = 20 Anyone have any ideas? We have a number of people sending pictures in our tickets that we need... so this new problem is very embarrassing... Anyone have an idea? - - - Updated - - - Actually, I went ahead and set it back to PHP 5.6 but the error still happens. Less than 150k is fine, larger than 150k, 500 Error. So apparently this started happening after the last WHMCS update. I'm not saying it WAS the update, but it started happening about the same time. I am running the latest version as of this posting of WHMCS 7.2.3. 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted August 5, 2017 Share Posted August 5, 2017 why dont you change this Memory_limit = 512M upload_max_filesize = 1024M max_file_uploads = 1024M 0 Quote Link to comment Share on other sites More sharing options...
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