Cron job error

[andersonosn]

Hello,

 

I'm pretty upset about the support provided by the WHMCS team. I have been for several days with an open ticket (# KKK-729818) because the cron job of my WHMCS has stopped working, it executes but no automatic action is performed. I always receive an email with the following content:

 

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No cron automation tasks performed

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It's been almost 1 month that no invoice is being generated automatically, no billing reminder is being sent, no ticket is being automatically closed. That is, my company is totally stopped, depending on a help coming from WHMCS support.

 

But I am getting very inadequate support, the team responds to me as if I am doing something wrong, or if the problem did not exist, rather than actually assisting me in this problem by looking at my WHMCS.

 

I am very sad about this, I am opening this complaint here in the forum because I do not know what else to do. Only you look for ticket # KKK-729818 and you will have all the information you need.

 

I hope this way I can solve it.

 

Thank you very much and sorry for the inconvenience.

[WHMCS ChrisD]

Hello Andersonosn,

 

I'm sorry to hear you are having a negative experience with your support interaction looking at the ticket I see the team are awaiting a response from you for more information to assist in getting to the root cause of the issue pleae do update them with the required information so we can solve this for you.

[andersonosn]

I already solved the problem. Here is an instruction: the problem was in the 'tbltask' table of the database, which was in the corrupted, I just imported a new default tbltask and cron resumed working normally.

 

I am very sad that you did not help me, you did not believe me, something so simple that it was resolved more quickly.

 

I thank you!