Ticket Notifications

[Bertie]

Hi all,

 

It seems the ticket reply notifications aren't being sent out but I can't find anything on the logs that it's even tried to do it. I've made sure that my own account has notifications ticked and also made sure the role has also been enabled for it.

 

The setting "Do not create email log entry for ticket replies (text is already logged in ticket so saves disk space)" isn't enabled either.

 

But can't find anything on the logs that saying emails have even been attempted/generated.

 

The customers notifications of staff replying to tickets are being sent and arriving without any problem.

 

Any suggestions?

[brian!]

But can't find anything on the logs that saying emails have even been attempted/generated.

The customers notifications of staff replying to tickets are being sent and arriving without any problem.

Any suggestions?

https://docs.whmcs.com/Ticket_Notifications

 

You will not receive an email notification for any changes you initiate yourself.

or do you mean you aren't receiving notification of client replies either?

[Bertie]

https://docs.whmcs.com/Ticket_Notifications

 

 

or do you mean you aren't receiving notification of client replies either?

 

Not receiving notifications when a client replies to the ticket.

 

Edit: I believe I have figured it out, I was logging in as the client (on a test account) and doing the replies then. But when you log directly into the client side rather than going through /admin/ then the notifications are sent.

 

So it's working as it should then.

Edited July 5, 2017 by Bertie

[brian!]

are you assigned to the specific support department too?

 

never mind, I see you've figured it out.