ChrisTERiS Posted June 14, 2017 Share Posted June 14, 2017 Hello, Is there any setting that I'm missing and I'm not getting (as Admin) notification emails when a client opens a new support ticket or replies to an old one? Clients are getting notifications. But not me. Thank you Chris 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted June 15, 2017 Share Posted June 15, 2017 Hi Chris, Login to WHMCS as Admin and on the top left hand navigation (above the WHMCS logo) click "My Account" and tick the boxes for Support Ticket Notifications. 0 Quote Link to comment Share on other sites More sharing options...
ChrisTERiS Posted June 15, 2017 Author Share Posted June 15, 2017 Hi Chris, Login to WHMCS as Admin and on the top left hand navigation (above the WHMCS logo) click "My Account" and tick the boxes for Support Ticket Notifications. Thank you To be honest never thought to look in My Account settings. I was looking around General Settings. 0 Quote Link to comment Share on other sites More sharing options...
Vox Posted June 15, 2017 Share Posted June 15, 2017 No problem. If you need this for individual Users you can do the same for their profile when you set them up under: Setup > Staff Management > Admin Users > "name" 0 Quote Link to comment Share on other sites More sharing options...
ChrisTERiS Posted June 15, 2017 Author Share Posted June 15, 2017 If you need this for individual Users Dancing in the rain ... alone 0 Quote Link to comment Share on other sites More sharing options...
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