Support Email Greeting Incorrect

[joshhw]

After testing emails generated by support tickets, I've noticed that they have a greeting specific to the main client when the ticket was in fact opened by a contact. Is there any way to fix this? It should have a greeting tailored to the contact name instead.

[sentq]

you may change/replace clients information with the contact information specified in the ticket/replies using this ActionHook point

[joshhw]

Okay, another question I have involves using hooks in order to change variables with the support ticket reply emails. I've used hooks to change menus but this is different. What I want is to get the contact ID instead of the client ID and also make sure that the template name I am using is correct. Here is the header I'm doing so far for reference:

 

//Output additional merge fields in the list when editing an email template

add_hook('Support Ticket Reply', 1, function($vars) {

$merge_fields = [];

}