joshhw

Okay, another question I have involves using hooks in order to change variables with the support ticket reply emails. I've used hooks to change menus but this is different. What I want is to get the contact ID instead of the client ID and also make sure that the template name I am using is correct. Here is the header I'm doing so far for reference: //Output additional merge fields in the list when editing an email template add_hook('Support Ticket Reply', 1, function($vars) { $merge_fields = []; }

After testing emails generated by support tickets, I've noticed that they have a greeting specific to the main client when the ticket was in fact opened by a contact. Is there any way to fix this? It should have a greeting tailored to the contact name instead.

I was hoping for a little more direction with something people have used. I tried the wbtimelogs and it was pretty close. I also didn't know if there might be other places to buy such a module. To review, I would like to add time to a ticket, then at some point be able to consolidate that time by ticket it in order to bill that time.

Hello everyone, I am currently helping somebody to figure out some things with WHMCS and was confused about support billing. What he is trying to do is have there be hours included with support tickets so that the information can be logged for billing purposes upon the support ticket being closed. He also wanted to know if there was a way to do this without some type of addon. I've only been working with this system for about a week so I am still very new so I would appreciate it if anybody with more expertise could help out. -Thanks