CuBber Posted June 5, 2017 Share Posted June 5, 2017 Hello, i updated from 6.2 to 6.3 and i dont receive email notification on NEW tickets. I checked everything: Ensure the Support Ticket Notification email template is not disabled under Setup > Email Templates Ensure the Email Notification option is enabled under Setup > Staff Management > Admin Users > Edit. Make sure the administrator role is set to receive support emails under Setup > Staff Management > Admin Roles > Edit. Also i receive other emails when a new order is placed, but not receive email on new ticket. Also there is no error in activity log. Where is the problem? 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted June 5, 2017 Share Posted June 5, 2017 Anything in the logs? Admin -> utilities -> logs -> activity logs 0 Quote Link to comment Share on other sites More sharing options...
CuBber Posted June 5, 2017 Author Share Posted June 5, 2017 No bi error or request appears 0 Quote Link to comment Share on other sites More sharing options...
CuBber Posted June 5, 2017 Author Share Posted June 5, 2017 Problem is solved The reason for the problem: If the ticket is opened from the "Login as Customer" section in the admin panel, the mail does not go 0 Quote Link to comment Share on other sites More sharing options...
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