Client Contacts Getting CCd on All Ticket Emails

[slable]

Prior to upgrading to WHMCS v7.2.1, contacts listed on a client's account were only CCd if they opened the ticket, and the only one CCd would be the one who opened the ticket. After we recently upgraded, it appears that ALL contacts are now being CCd on every support ticket, regardless of whether they were opened by the account owner or another contact.

 

This is contrary to what is in the documentation:

http://docs.whmcs.com/Sub-Accounts

 

We reported it to WHMCS and they originally said they could reproduce it and that it would be fixed in the next version. When I replied and asked if they could make a patch available, they then responded basically saying that no progress has been made and they aren't even sure this will be fixed at all.

 

This is INCREDIBLY concerning for us because we have a lot of clients with multiple contacts who email our support, but these contacts should not receive each other's emails for security reasons. Most of the contacts on the accounts are either vendors or employees who shouldn't be seeing tickets from other contacts on the account since they often involve resetting users' passwords or exchanging other confidential information.

 

Has anyone else had issues with this? I'm surprised that I can't seem to find anyone else complaining about this in the forums. I'm really hoping that WHMCS can release a patch for this ASAP since it's been a nightmare for us and we're now having to tell clients with more than one contact to email us directly instead of submitting a ticket.

[DeWebDude]

What is disappointing to hear is that they can duplicate the bug, but don't appear to commit to fix or patch in a responsive manner.

I have been working for a couple of months now on using this system and I'm almost thinking it may be a mistake given what I'm reading.