WebFoundry Posted May 20, 2017 Share Posted May 20, 2017 A client of mine wants to upgrade, but only for a few months, and then back again. But I see this option in General Settings -> Other : Credit On Downgrade Tick this box to provide a prorata refund to clients when downgrading for unused time Even though it explains what it does, I don't understand completely. Does the "refund" mean the refund will be virtual, and will be refunded as a credit to be used for later payments ? Or does it mean the system expects me to refund the money back to my clients bank in real ? I do would like to have my client to pay upfront for the upgrade for the rest of the annual subscription, but when he downgrades again, the money should keep stored as credits for his later use. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 21, 2017 Share Posted May 21, 2017 it's a virtual refund... e.g just a credit on the balance... when the time comes to upgrade/renew, that credit balance will be used first and if the invoice is larger than the balance, the client can pay the remainder via a gateway as normal. 0 Quote Link to comment Share on other sites More sharing options...
WebFoundry Posted May 21, 2017 Author Share Posted May 21, 2017 Thanks brian! That the info I needed. So I guess I need to tick the box "credit on downgrade" to get this working. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted May 21, 2017 Share Posted May 21, 2017 Thanks brian!That the info I needed. So I guess I need to tick the box "credit on downgrade" to get this working. it won't work if you don't! 0 Quote Link to comment Share on other sites More sharing options...
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