Fraud Passed but Invoice is still 'FRAUD' ?

[Si]

Hi,

I've just had a new customer place an order which sparked a telephone call to him via Maxmind.

 

This is the last 4 actions of the 'Activity Log' regarding his order:

 

21/11/2007 11:20 Order ID Passed Fraud Check System

21/11/2007 11:20 Order ID Fraud Check Initiated System

21/11/2007 11:19 Order ID 132 Fraud Check Awaiting User Input System

21/11/2007 11:19 Order ID 132 Fraud Check Initiated System

21/11/2007 11:19 New Order Placed - Order ID: 132 System

 

Checking Maxmind, he passed the telephone fraud checking, but despite WHMCS logging that he passed the fraud check, the order remains in FRAUD status and the invoice remains cancelled. ? Why?

 

This just cost me a good sale.

 

Is there a setting I have incorrect somewhere?

 

Si

[Adam]

Hey,

 

You can change the status from Fraud to non-fraud (active). In terms of settings, make sure your score for MaxMind is not to high.

 

From,

Adam