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Fraud Orders (not cancelling)


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Hi,

 

Has anyone come across an issue where WHMCS doesn't force fraud orders to cancel out, we moved from MaxMind to FraudLabs Pro and both aren't cancelling orders when a fraud order is detected.

 

Fraud Passed - and yet rejected at the same time.

 

What more can I look at since WHMCS blames third-parties for the cause, yet the issue started with MaxMind.

 

Thanks.

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What more can I look at since WHMCS blames third-parties for the cause, yet the issue started with MaxMind.

 

 

So if the issue started with Maxmind ( a 3rd party) then WHMCS are correct, you will need to look at these setups. Have you configured them correctly in your WHMCS.

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