Domain Renewals and clientsdomains.php WHMCS Page not working

[LexLodon]

For some reason, a user just paid to renew their domain name today and the domain didn't renew. I went to check the domain page in their account in WHMCS (clientsdomains.php) and all I get is a completely blank page. I recently upgraded to PHP 7.0.18 and I am not showing any Needing Attention or Warnings under the System Health Status of WHMCS. Can anyone suggest a plan of action for me to investigate what may be causing this issue? I am not aware of any issues related to me using eNom or any other plugins that would be contributing to my problem.

 

I turned Error Reporting on in Setup > General Settings > Other and got this error:

 

Fatal error: The file [omitted location]/includes/whoisfunctions.php was encoded by the ionCube Encoder for PHP 5.3 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0

 

Am I doing something wrong? This is also coming up...

 

Fatal error: The file [omitted location]modules/addons/enomnewtlds/enomnewtlds.php was encoded by the ionCube Encoder for PHP 5.0 and cannot run under PHP 7.0. Please ask the provider of the script to provide a version encoded with the ionCube Encoder for PHP 5.6. in Unknown on line 0

Edited May 8, 2017 by LexLodon

[brian!]

http://docs.whmcs.com/Blank_or_Partially_Rendered_Pages

 

if you can access other pages in the admin area, the part about enabling "Display Errors" is relevant to you - if you can find out what the error that is causing this is, then it's going to be easier to resolve.

[LexLodon]

I did that... I just added it to my original thread.

 

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I was under the assumption that WHMCS was PHP 7.0.x compatible. It appears that I am getting this message because some files were encoded by the ionCube Encoder for PHP 5.0 and they cannot run under PHP 7.0.x, which is now causing me problems. Also since I am a new user, my post is moderated and needs to be approved before appearing on the community. Is there something I can do to help this process along? I would like to get this issue fixed ASAP.

[brian!]

which files are they? are they 3rd-party addons or something written by WHMCS??

[LexLodon]

I have only noticed the following files listed below so far. I do not have a tool or anyway to check the rest of the WHMCS php files other than when I use the system.

 

includes/whoisfunctions.php

modules/addons/enomnewtlds/enomnewtlds.php

 

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For some reason, renaming includes/whoisfunctions.php to includes/whoisfunctions.php.old allows the page to work now.

 

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I deleted the entire modules/addons/enomnewtlds folder and now the Addons page works too.

[brian!]

you can delete the whoisfunctions file too - it's a known issue that it can sometime cause issues with upgrades to v7

 

https://forum.whmcs.com/showthread.php?127326-php-7-0-whmcs-7-1-2-order-form-issues&p=511234#post511234

 

The Whoisfunctions.php file has been retired in version 7 you are safe to remove this without issue

[LexLodon]

Yea, I found that already. Thanks.