How to remove a payment that was never billed.

[kerrya]

A client cancelled their account some months ago, but today PayPal submitted another payment because the subscription was not cancelled.

 

The amount of the payment was applied to the credit balance of their account.

 

I can see the transaction in the Transactions list. If I go into the transaction I can't see a way of reversing it. If I add the amount to the Amount out field all it does is add more credit to the clients account.

 

If I go into the invoice the payment was applied against I can't issue a refund.

 

I have issued a credit in Paypal manually to refund the money to the client. But in WHMCS it still shows as a sale in and leaves the client with a credit balance they don't really have.

 

Any advice on how to handle this?

 

Thanks

 

Kerry

[twhiting9275]

Refund from the invoice.

In the Refund tab, click 'Manually refund' .

Fill in the amount

Fill in the transaction ID

[sentq]

 

If I go into the invoice the payment was applied against I can't issue a refund.

does it return error message?

check Admin -> Billing -> Gateway log, for response from the gateway in case you tried to issue refund?