johnw Posted April 5, 2017 Share Posted April 5, 2017 Hi I did a refund on a invoice for 12 dollars and now the invoice is marked refunded. But the balance of the invoice is 12 dollars in red color and a due date in the future. Do I have to do anything to get the balance back to 0? I don't want to charge the customer again for this invoice. 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted April 6, 2017 Share Posted April 6, 2017 This is exactly what should have happened here. Since you refunded the customer for the invoice, the invoice is still owed, so, yes, it has a balance Now, you just need to cancel the invoice itself , and your client won't see it as 'refunded', or owing 0 Quote Link to comment Share on other sites More sharing options...
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