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Urgent help: Support ticket


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my support ticket works well when i submit ticket from the whmcs website. And i tried to reply in whmcs admin panel. The reply was success, a e-mail also send to the client saying that theres a reply.


But the problem comes when the user reply using e-mail (reply straight from the webmail). i see from whmcs support that if i used e-mail to reply to the ticket it will show in the ticket post of admin panel as well.


But mine does not. I tried using the webmail to reply the ticket, it did not even appear in the admin panel. How can i fix this?

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For urgent help, I recommend you open up a support ticket,




As for your problem, are you getting any bounce back emails when you send in the reply? Is your POP3 Import or PIPE setup correctly for that email? Did you check the error logs in WHMCS Admin Panel to see if everything is working fine?



Let us know,


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