Grey Bar Containing Text 'EN' Appearing on Submit Ticket Page

[IgniteMarketing]

Hi everyone

 

Looking for some guidance on resolving the attached issue.

 

We've recently had our WHMCS install skinned with our website header and footer.

 

All works fine, except when you visit the Contact Us page of the Client Area https://www.intrahosting.co.uk/services/submitticket.php?step=2&deptid=2 when a grey bar appears at the top of the page with the text 'EN'in it.

 

I've attached a screen grab of this too.

 

Any ideas what is causing this or how the resolve?

 

Thanks in advance for any help or ideas.

 

J

[brian!]

it's not something that i'm seeing on the live site, so I assume this has been resolved.

[IgniteMarketing]

Hey Brian!

 

Thanks for replying. Strange that you don't see the bar because I'm still seeing it (checked on different devices and browsers)

 

It only occurs on the contact us (open ticket) page at the URL provided in my post. Is that the page you checked?!

 

Thanks

[brian!]

Thanks for replying. Strange that you don't see the bar because I'm still seeing it (checked on different devices and browsers)

It only occurs on the contact us (open ticket) page at the URL provided in my post. Is that the page you checked?!

yes - though your direct link above didn't work for me in Firefox and causes an SSL error (Chrome didn't like the link either)...

 

The owner of www.intrahosting.co.uk has configured their web site improperly. To protect your information from being stolen, Firefox has not connected to this web site.

anyway, when I get into the WHMCS site, it looks to work fine in Firefox, Edge and Chrome... I still can't see any grey bar as in your image on any page - including the contact us page.

 

that said, I seem to recall a similar question a few months back - can't find the thread and can't recall the answer, but I suspect the "en" will refer to English and is either coming from header or a hook.... possibly, if only you are seeing it, then perhaps you're logged in as admin and it's showing for that reason (though it shouldn't).

 

one other thing to mention, though not related to your issue above, but I can tell your site is still using v6 and the template is based on "five" - so take care if you ever try to upgrade to v7 (or beyond) to test thoroughly before doing so.

[IgniteMarketing]

Thanks for all the advice.

 

The browser warning is because this is only a test environment to get the template sorted before we go ahead with the actual install and setup.

 

Your thoughts on the 'EN' text gives us something to go at at least so thanks for that.

 

And yes we'll keep an eye on the template for future upgrades... more fun down the line

[ITWolfy]

brian!,

 

Hi it's me you helped with the EN showing at the top of the site submitting a ticket, you don't recall the thread as I sent you a private message I will paste your answer that solved my dilemma, that I am still very very grateful for thank bro

 

[h=2] Re: a small problem "en"[/h]

Hi,

 

I can't access your templates directly, so I can only make an educated guess... but in /templates/gigatick/includes/head.tpl I can see the following code...

 

PHP Code:

{if !empty(

$loadMarkdownEditor

)}

<!--

Markdown Editor

-->

<

link href

=

"

{

$BASE_PATH_CSS

}

/bootstrap-markdown.min.css"

rel

=

"stylesheet"

/>

<

script src

=

"

{

$BASE_PATH_JS

}

/bootstrap-markdown.js"

>

</script>

<script src="{$BASE_PATH_JS}/markdown.min.js"></script>

<script src="{$BASE_PATH_JS}/to-markdown.js"></script>

{if !empty($mdeLocale)}

{$mdeLocale}

{/if}

{/if}

 

 

I think it's the second {if} block that's causing the "en" to appear.

 

you could try deleting the code from the template to see if it helps... or even better, tweak it to show additional text...

 

PHP Code:

{if !empty(

$mdeLocale

)}

{

$mdeLocale

}

brian

{/if}

 

if it shows "en" and "brian", then you'll know that's where the issue is... if it doesn't show Brian, the problem is elsewhere...

[IgniteMarketing]

Awesome

 

Thanks for sharing ITWolfy

[ITWolfy]

Awesome

 

Thanks for sharing ITWolfy

 

No problem, and only my pleasure , this problem had me stumped too, lucky for us we have Brian.

 

Still say Brian for president!!

Edited February 28, 2017 by ITWolfy

[brian!]

Hi it's me you helped with the EN showing at the top of the site submitting a ticket, you don't recall the thread as I sent you a private message I will paste your answer that solved my dilemma, that I am still very very grateful for thank bro

aahh - I knew the issue sounded familiar and explains why I couldn't find the thread!

 

Still say Brian for president!!

i'll have to setup an online shop for the required merchandise...

 

 

as part of my inauguration speech, i'll also be announcing that a wall will be built around any bad dudes from Support who...

 

a) replies to a user stating that something can't be done.

b) suggests a user submit a feature request - safe in the knowledge that WHMCS won't add the feature in their lifetime.

c) takes longer than 24 hours to reply to a ticket.

d) instead of answering the ticket question, redirects the user to the forum (unless they need a custom solution from a developer).

 

[ITWolfy]

aahh - I knew the issue sounded familiar and explains why I couldn't find the thread!

 

 

i'll have to setup an online shop for the required merchandise...

 

 

as part of my inauguration speech, i'll also be announcing that a wall will be built around any bad dudes from Support who...

 

a) replies to a user stating that something can't be done.

b) suggests a user submit a feature request - safe in the knowledge that WHMCS won't add the feature in their lifetime.

c) takes longer than 24 hours to reply to a ticket.

d) instead of answering the ticket question, redirects the user to the forum (unless they need a custom solution from a developer).

 

 

 

YOU Have My Vote Sir!!

 

Now if you could only do the same for cPanel we can take over the world Brian!