ViewTicket Status Background Color

[FatihYldrm]

This code works on supoortticketlist.tpl page but not on viewticket.tpl page.

 

<span class="label status {if is_null($ticket.statusColor)}status-{$ticket.statusClass}"{else}status-custom" style="border-color: {$ticket.statusColor}; color: {$ticket.statusColor}"{/if}>{$ticket.status|strip_tags}</span>

[brian!]

This code works on supoortticketlist.tpl page but not on viewticket.tpl page.

you can't take code from one template, paste it into another template and expect it to work - the same variables are not available in all templates.

 

you'd need to add {debug} to the end of the template code to open a popup window of variables available to that template... the variable you want might be there under another name, or it might not exist at all.

[FatihYldrm]

you can't take code from one template, paste it into another template and expect it to work - the same variables are not available in all templates.

 

you'd need to add {debug} to the end of the template code to open a popup window of variables available to that template... the variable you want might be there under another name, or it might not exist at all.

 

 

 

How can I use this area in the sidebar on the same page?

[brian!]

you wouldn't need to - the css bg color code for each ticket status is already defined, so you just need to use the correct class, based on the ticket status value.

[FatihYldrm]

you wouldn't need to - the css bg color code for each ticket status is already defined, so you just need to use the correct class, based on the ticket status value.

 

 

 

But I have to assign class value automatically

[brian!]

But I have to assign class value automatically

and you can - the class for each ticket status is defined in the css, so you can call it in a similar way to your code above.

[FatihYldrm]

and you can - the class for each ticket status is defined in the css, so you can call it in a similar way to your code above.

 

 

The above code on Supportticketlist.tpl page works fine but it can not assign automatic still on viewticket.tpl page.

[brian!]

The above code on Supportticketlist.tpl page works fine but it can not assign automatic still on viewticket.tpl page.

it can - if you use the *correct* variables.

 

i've already told you about {debug} to get the correct variable; about the css classes to get the bg colors - if you know both of them, you can display the ticket status with the appropriate bg color.