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Ticket replies show page source code on admin/client side

Chad

By Chad
in Troubleshooting Issues

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Chad Senior Member

Chad

Posted
Posted

Not sure what is going on here, but out of nowhere replying to tickets on admin or client side results in showing the page source code like below, instead of returning back to the ticket list. Running PHP 7 with CGI handler.

 

CLIENT -> SERVER: <td align="center" valign="top" id="bodyCell">
CLIENT -> SERVER: <table border="0" cellpadding="0" cellspacing="0" id="templateContainer">
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td align="center" valign="top">
CLIENT -> SERVER: <table border="0" cellpadding="0" cellspacing="0" width="100%" id="templateHeader">
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td valign="top" class="headerContent">
CLIENT -> SERVER: <a href="http://www.company.com">
CLIENT -> SERVER: <img src="" style="max-width:600px;padding:20px" id="headerImage" alt="company" />
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td align="center" valign="top">
CLIENT -> SERVER: <table border="0" cellpadding="0" cellspacing="0" width="100%" id="templateBody">
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td valign="top" class="bodyContent">
CLIENT -> SERVER: <!-- message header end --><center>
CLIENT -> SERVER: <table id="bodyTable" style="background-color: #ffffff; height: 100% ! important; margin: 0px; padding: 0px; width: 100%;" border="0" cellspacing="0" cellpadding="0">
CLIENT -> SERVER: <tbody>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td id="bodyCell" style="height: 100% !important; margin: 0; padding: 60px 20px; width: 100% !important;" align="center" valign="top">
CLIENT -> SERVER: <table id="emailContainer" style="width: 600px;" border="0" cellspacing="0" cellpadding="0">
CLIENT -> SERVER: <tbody>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="logoContainer" align="center" valign="top"><a href="http://www.company.com"> <img class="heroImage" style="border-style: none; border-color: inherit; border-width: 0; color: #6dc6dd !important; font-family: Helvetica, Arial, sans-serif; font-size: 60px; font-weight: bold; height: 150px !important; letter-spacing: -4px; line-height: 100%; max-width: 600px !important; outline: none; text-align: center; text-decoration: none;" src="http://www.company.com/wp-content/uploads/2016/01/logo-footer.png" alt="company" /></a></td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="bodyContent" style="color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 16px; line-height: 150%; padding-top: 10px; padding-bottom: 10px;" align="left" valign="top">
CLIENT -> SERVER: <h1 style="color: #606060 !important; font-family: Helvetica, Arial, sans-serif; font-size: 40px; font-weight: bold; letter-spacing: -1px; line-height: 115%; margin: 0; padding: 0; text-align: center;">tech support response</h1>
CLIENT -> SERVER: <br /> A support technician has responded to your ticket</td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td align="center" valign="top">
CLIENT -> SERVER: <table style="width: 100%;" border="0" cellspacing="0" cellpadding="0">
CLIENT -> SERVER: <tbody>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td style="padding-bottom: 0;" colspan="2" valign="top"> </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="emailColumn" style="border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" colspan="2" align="left" valign="top" width="33%"><p>This was fixed earlier today.</p>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="emailColumn" style="background-color: #f2f2f2; border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top" width="33%"><strong>Ticket ID</strong></td>
CLIENT -> SERVER: <td class="emailColumn" style="border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top">219941</td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="emailColumn" style="background-color: #f2f2f2; border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top" width="33%"><strong>Request</strong></td>
CLIENT -> SERVER: <td class="emailColumn" style="border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top">ticket update mail not recd</td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="emailColumn" style="background-color: #f2f2f2; border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top" width="33%"><strong>Status</strong></td>
CLIENT -> SERVER: <td class="emailColumn" style="border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top"><span style="color:#888888">Closed</span></td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="emailColumn" style="background-color: #f2f2f2; border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top" width="33%"><strong>Ticket Direct URL</strong></td>
CLIENT -> SERVER: <td class="emailColumn" style="border-top: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top">https://www.company.com/billing/viewticket.php?tid=219941&c=TTULKPOZ</td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="emailColumn" style="background-color: #f2f2f2; border-top: 1px dotted #CCCCCC; border-bottom: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top" width="33%"><strong>Client ID</strong></td>
CLIENT -> SERVER: <td class="emailColumnLast" style="border-top: 1px dotted #CCCCCC; border-bottom: 1px dotted #CCCCCC; color: #606060; font-family: Helvetica, Arial, sans-serif; font-size: 14px; line-height: 150%; padding: 15px;" align="left" valign="top">2814</td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </tbody>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr class="printHide">
CLIENT -> SERVER: <td style="padding-top: 40px;" align="left" valign="middle">
CLIENT -> SERVER: <table class="emailButton" style="background-color: #737373; border-collapse: separate !important; border-radius: 3px;" border="0" cellspacing="0" cellpadding="0">
CLIENT -> SERVER: <tbody>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td class="emailButtonContent" style="border-collapse: separate !important; padding-top: 18px; padding-right: 15px; padding-bottom: 15px; padding-left: 15px;" align="center" valign="middle"><a style="color: #ffffff; font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-weight: normal; text-decoration: none;" href="http://www.company.com/support" target="_blank">view this in your customer portal</a></td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </tbody>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td align="center" valign="top">
CLIENT -> SERVER: <table id="emailFooter" style="width: 100%;" border="0" cellspacing="0" cellpadding="0">
CLIENT -> SERVER: <tbody>
CLIENT -> SERVER: <tr class="printHide">
CLIENT -> SERVER: <td align="left" valign="top"> </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </tbody>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </tbody>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </tbody>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </center><!-- message footer start -->
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td align="center" valign="top">
CLIENT -> SERVER: <table border="0" cellpadding="0" cellspacing="0" width="100%" id="templateFooter">
CLIENT -> SERVER: <tr>
CLIENT -> SERVER: <td valign="top" class="footerContent">
CLIENT -> SERVER: <a href="http://www.company.com">visit our website</a>
CLIENT -> SERVER: <span class="hide-mobile"> | </span>
CLIENT -> SERVER: <a href="https://www.company.com/billing/">log in to your account</a>
CLIENT -> SERVER: <span class="hide-mobile"> | </span>
CLIENT -> SERVER: <a href="https://www.company.com/billing/submitticket.php">get support</a> <br />
CLIENT -> SERVER: Copyright © company Inc., All rights reserved.
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </td>
CLIENT -> SERVER: </tr>
CLIENT -> SERVER: </table>
CLIENT -> SERVER: </center>
CLIENT -> SERVER: </body>
CLIENT -> SERVER: </html>
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER:
CLIENT -> SERVER: --b1_9593d347e7f5fe524f8ba6585d2d6946--
CLIENT -> SERVER:
CLIENT -> SERVER: .
CLIENT -> SERVER: QUIT

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