Get client id via API

[ravex]

Hi everyone

 

I have a contact form on my website that is using the API to open tickets when people contact me via the site.

 

However, if a client that already has an account contacts me new tickets do not get assigned to them, they show up as a guest ticket. How would I go about finding the client ID, to then assign the new ticket to that client without any intervention from my staff or myself?

 

The code I am using at the moment is:

$url = "https://apipath";
$postfields["username"] = "apiuser";
$postfields["password"] = md5("apipass");

$postfields["action"] = "OpenTicket";
$postfields["deptid"] = "1";
$postfields["name"]  = $this->input->post('name');
$postfields["email"] = $this->input->post('email');
$postfields["subject"] = "New message via the contact form";
$postfields["message"] = $this->input->post('message');

$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_TIMEOUT, 100);
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
curl_setopt($ch, CURLOPT_POSTFIELDS, $postfields);
$data = curl_exec($ch);
curl_close($ch);

 

Many Thanks

Paul

[pablobaldovi]

Hello.

 

First you have to validate if the client is correct using the API.

http://Http://docs.whmcs.com/API:Validate_Login

 

This will return you if it is correct and the userid

 

Then you would create a new ticket using http://docs.whmcs.com/API:Open_Ticket

 

As you already have the id you do not need to include the email