jasurdeury Posted November 9, 2016 Share Posted November 9, 2016 (edited) Hello, i have an invoice with 2 monthly products, payed via Paypal automatically. Screen: http://prnt.sc/d56j7p Problem is: this invoice has 3 transactions, 2 from September (and it is correct), and the other one on the same day for october. Screen: http://prntscr.com/d56kfm Why is this happening? Shouldn't the payment for October create another invoice? Am I missing an invoice for a payment? Thank you very much. Edited November 16, 2016 by WHMCS ChrisD Fixed Link 0 Quote Link to comment Share on other sites More sharing options...
jasurdeury Posted November 14, 2016 Author Share Posted November 14, 2016 No one? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted November 16, 2016 Share Posted November 16, 2016 Hello jasurdeury, Thanks for your post on the community forums. Can you check your Billing Gateway Log under Billing -> Gateway Log and see what the transaction log shows for the 27/10/2016 15:38 it's possible the client triggered a payment off the old invoice, or when PayPal sent the callback we where unable to tie it back to the new invoice. 0 Quote Link to comment Share on other sites More sharing options...
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