Missing EPP code request button or link in client area

[Lek]

Hi,

I see in client area is missing (or I don't see it) the EPP code request button (or link).

In the admin area, in the domain pricing, the epp is checked.

By the way, where it should be if not missing? Maybe I simply cannot locate it.

I can locate the unlock domain but not the request for epp.

Screenshot: http://prnt.sc/cv9cya

Thank you

[brian!]

it's the button with the spanner...

 

if you press that, it should take you to a page where there is a "Get EPP Code" link in the sidebar (if the feature is enabled in Domain Pricing and if the registrar supports the feature).

 

[Lek]

mmmh...

no have: http://prnt.sc/cvafdn

Any suggestions? Maybe some file to edit? Or where I can see if the code of the button is correctly written? Or do you have it so I can add or hook somewhere?

Thank you

[brian!]

if it's enabled for the TLD in Domain Pricing, and if the registrar supports it (I assume this is eNom?), then the link should be there - unless there's a hook somewhere removing it...

 

the link would go to - clientarea.php?action=domaingetepp&domainid=x (where x is the ID value of the domain - you can see that in the browser URL).

 

there's no file to edit - you could add the link via a hook, but I wouldn't recommend doing that - WHMCS should do it itself if all the above conditions are met... if you added your own link, it may not work for all TLDs and might be even more confusing for your clients.

 

perhaps go to Domain Pricing, disable EPP; save changes; enable it again, save changes and see if that fixes it.

[Lek]

Hi, thank you for follow up.

The Module is from Namecheap. It works very well beside the missing epp but maybe it is not relate to Namecheap.

I try do disable and enable the epp in domain pricing but did not change the situation.

I could try to do a link just to see if it works. But how can I change the "x" in the hook syntax of the link? As it will be there for any clientarea.php I cannot write the name of the domain, it should pick it by himself.

I cannot see it in the browser as I don't have it...

Thanks for any more help,

bye

[brian!]

Hi, thank you for follow up.

The Module is from Namecheap. It works very well beside the missing epp but maybe it is not relate to Namecheap.

I try do disable and enable the epp in domain pricing but did not change the situation.

I suspect your problem lies with Namecheap - if you're using a WHMCS module from Namecheap, then you should probably contact their support to see what they say... though I don't think their API supports the EPP feature.

 

if you're using the built-in WHMCS module, then it does not support EPP Code.

 

http://docs.whmcs.com/Namecheap

 

Get EPP Code: NO

I could write a hook that would add the link to the sidebar, but if the registrar module doesn't support it, then it would be pointless... as the function wouldn't work.

 

I think your only option, if you want the EPP code for a domain, would be to log into the Namecheap site and get it from there directly.

[Lek]

Hi, good morning,

I did not think about they did not implement the epp.

Yes I can get in the Namecheap account and for this reason I did not think for a minute that was not available by the API.

Anyway I appreciate your help.

I will ask to them (Namecheap) if there is a way and I will update this forum.

Bye,

Lek

[Lek]

Hi, update:

Yes Namecheap API does not allow a direct request of the EPP code. They confirm it and at present time they don't have any implementation available.

Not a problem anyway. I can still get from the account.

I was wondering if I should create a sort of link EEP request that when clicked will open a small popup or title saying something like "You request has been noted. You will received an email with the EPP code" Then I can manually send the EPP. Of course when clicked I should received a simple email with the domain name so I know.

Is there some syntax ready? Other ideas? I mean, just to don't let the customer feel uncomfortable not seeing the epp button.

Maybe the popup should be more simple just linking to a page where a message will say "You must request EPP by email (the one of this account) with subject EPP domain.xxx".

Waiting for comments, anyway thanks for help till now.

Bye

[brian!]

I was wondering if I should create a sort of link EEP request that when clicked will open a small popup or title saying something like "You request has been noted. You will received an email with the EPP code" Then I can manually send the EPP. Of course when clicked I should received a simple email with the domain name so I know.

Is there some syntax ready? Other ideas? I mean, just to don't let the customer feel uncomfortable not seeing the epp button.

why not get them to open a support ticket - either through the normal link in the navbar, or create a new link to submitticket.php in one of the templates, or in navbar/sidebar using a hook ?

 

that would be the easiest way to do it without resorting to a more complex solution.

 

Maybe the popup should be more simple just linking to a page where a message will say "You must request EPP by email (the one of this account) with subject EPP domain.xxx".

Waiting for comments, anyway thanks for help till now.

always remember that not all TLD's support EPP code - most ccTLD's probably don't - so bear that in mind when just adding a general link in the client area.

[Lek]

why not get them to open a support ticket - either through the normal link in the navbar, or create a new link to submitticket.php in one of the templates, or in navbar/sidebar using a hook ?

I like this idea. A link that will open a new ticket. I did not understand what you mean for

in one of the templates

There are some templates for personalized ticket?

Or a link to a new simple form that recognize the user so I am sure the request come from that user?

[brian!]

what I was thinking of, if you were going to do this in a template, would be to modify clientareadomaindetails.tpl - the client can only see that page if they're logged in and have chosen a specific domain name to manage...

 

then you just add another link at the bottom of the options and have it open a support ticket with a specific support department, subject, message etc.

 

                <li>
                   <a href="cart.php?gid=renewals">
                       {$LANG.renewYourDomain}
                   </a>
               </li>
               <li>
                   <a href="submitticket.php?step=2&deptid=1&subject={$LANG.domaingeteppcode} - {$domain}&message=I would like to receive the EPP Code for {$domain}">
                       {$LANG.domaingeteppcode}
                   </a>
               </li>

 

 

clicking on the Get EPP Code link opens a new support ticket with the appropriate domain details already added...

 

 

you may have to change the 'deptid' value to link it to a specific support department for your WHMCS installation, but other than that, it should work fine.

 

btw - i'd have ideally liked to have adjusted the "Related Service" value via the link to the appropriate domain, but you would need to make additional tweaks to the submitticket page for that - and it's not really that important to the process.

[Lek]

Hi, good morning,

I think that will be the best solution (add another link at the bottom of the options and have it open a support ticket)!

I will try it and I will update on results (results+ if I could do it...).

Thank you for now, keep in touch. Bye.

Lek