How To Get Email Staff/Admin & Client Viewticket Template

[jawanet]

How to get email admin and client on viewticket.tpl template

 

I use

<img src="https://www.gravatar.com/avatar/{$reply.email}?s=30&d=mm" class="menu-avatar" alt="">

not showing photo email gravatar, but showing default photo from gravatar.

 

Tanks very much for help.

[brian!]

add a {debug} to the end of the viewticket.tpl template - when you refresh the page, you should get a popup window of Smarty arrays/variables.... is $reply.email empty ?

[jawanet]

$replay.email only have email client, what function to get email admin?

 

Or you can provide code to work get avatar from gravatar on viewticket.tpl sir?

Edited September 30, 2016 by jawanet

[brian!]

if it's not there, you'll need to use an action hook to query the database to get the admin email.

[jawanet]

Okay, can you write here what hook to get admin email on viewticket ?

 

Tanks very much for help sir.

[jawanet]

Can you fix this script? and add to hook

 

$grav_size = '40';

$replies = $this->_tpl_vars['descreplies'];

$data = select_query('tbladmins', 'firstname, lastname, email', array());
$admins = array();
while ($admin = mysql_fetch_assoc($data)) {
   $adminname = $admin['firstname'].' '.$admin['lastname'];
   $d = array_search($adminname, $adminreplies);
   $admins[] = array('name' => $adminname, 'email' => $admin['email']);
}

foreach ($replies as $key => $val) {
   if ($val['admin'] !== false) {
       $d = multidimensional_search($admins, array('name'=>$val['name']));
       if (is_int($d)) {
           $hash = md5(strtolower(trim($admins[$d]['email'])));
           $replies[$key]['gravatar'] = 'https://secure.gravatar.com/avatar/'.$hash.'?'.$grav_size;
       }
   }
}

$this->_tpl_vars['descreplies'] = $replies;

function multidimensional_search($parents, $searched) { 
 if (empty($searched) || empty($parents)) { 
   return false;
 } 

 foreach ($parents as $key => $value) {
   $exists = true;
   foreach ($searched as $skey => $svalue) { 
     $exists = ($exists && IsSet($parents[$key][$skey]) && $parents[$key][$skey] == $svalue);
   } 
   if($exists){ return $key; }
 } 

 return false; 
}

[brian!]

how many staff members do you have replying to tickets? if it's only a few, it might be simpler to modify the template and code the email addresses to the admin - especially if multiple staff members are replying to the same ticket.

[jawanet]

I have 4 staff sir, sometimes multiple staff member on ticket replay

[brian!]

if it's only 4, then i'd be tempted to do this...

 

<img src="https://www.gravatar.com/avatar/{if $reply.name eq 'John Smith'}jsmith@domain.com{elseif $reply.name eq 'Donald Trump'}donald@trump.com{/if}?s=30&d=mm" class="menu-avatar" alt="">

and add further elseif for each of your other two staff.

[brian!]

Can you fix this script? and add to hook.

if you've already modified the template, then the Smarty code (which i've now corrected) should work without the need for any hook code.

[jawanet]

Great sir, work.

 

Tanks very much for your time help me.

Edited October 1, 2016 by jawanet