Editting POP Email Replies Hook?

[DRyan]

Hi,

 

How do you get to edit the global variable to the email replies before it get imported to the whmcs ticket? I tried using Hooks:TransliterateTicketText or Hooks:TicketUserReply to edit but it doesn't quite do anything.

 

// Filter the email ticket reply before importing to WHMCS database

add_hook('Hooks:TicketUserReply', 1, function ($vars) 
{

$reply_message = $vars['message'];

$message = stristr($reply_message, '----reply above this line----', true);

return $message;

});

[aggrosoft]

Got exactly the same question? How is this supposed to work?

[pablobaldovi]

sorry, I can't understand what you want to do

[aggrosoft]

This hook at http://docs.whmcs.com/Hooks:TransliterateTicketText is meant to be used to modify the ticket message before it is imported into whmcs when the user replies by email.

 

The Hook description says "The global variables subject and message can be accessed and edited if required."

 

This is not working, the hook does not allow a return value and also the variables are not global at all.

[pablobaldovi]

Hi.

First of all, I could not make it work. And I sent a support ticket to WHMCS.

The correct way to modify global variables is:

 

A) making use of the $ GLOBALS array, in this case would be, $ GLOBALS ['subject'] and $ GLOBALS ['message']

 

B) Declaring the variable as GLOBAL within the function, ie within the hook declare GLOBAL $ subject and GLOBAL $ message

 

I tried and can access the variables in the 2 ways but when changing the content both the pipped ticket and the email sent remain unchanged.

 

I wait for the support response.

[omar.fathy13]

On ٩‏/١٢‏/٢٠١٦ at 1:38 PM, pablobaldovi said:

Hi.

First of all, I could not make it work. And I sent a support ticket to WHMCS.

The correct way to modify global variables is:

 

A) making use of the $ GLOBALS array, in this case would be, $ GLOBALS ['subject'] and $ GLOBALS ['message']

 

B) Declaring the variable as GLOBAL within the function, ie within the hook declare GLOBAL $ subject and GLOBAL $ message

 

I tried and can access the variables in the 2 ways but when changing the content both the pipped ticket and the email sent remain unchanged.

 

I wait for the support response.

 

I have the same problem 

$GLOBALS['message'] or global $message;

not change message 

like

function f(){
    $message = "kkkk";
    call_user_func('fd',['message'=> $message ]);
    echo $message;
}

function fd($var){
  /*
   not work
   global $message;
   $message = "mmmm";
   */
   /*
   not work
   $GLOBALS['message'] = "mmmm";
   */
   // not work
   $var['message'] = "mmmm";
   return $var;
}
f();
output : "kkkk"