EBSAR Posted September 7, 2016 Share Posted September 7, 2016 Hello! Is there any option to start the ticket ID from a custom number? Currently, ticket ID will be starting from 1. We don't want to start the ticket ID from 3500. Ay solution? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted September 7, 2016 Share Posted September 7, 2016 the Ticket ID in which sense? if you mean the one displayed to the user, then it's format is defined in setup -> general settings-> support -> Support Ticket Mask Format... and is usually in the following format by default.. %n%n%n%n%n%n which will display to the user the ticket id as six random numbers.. e.g it could be 123456, the next after that could be 643739 etc... internally to the database table, the table ID value would start at 1 - and if you wanted to change that to 3500, you'd probably need to alter the database table directly and change the auto-increment value.... but I wouldn't suggest that you do that unless a) you backup the database first, b) you're familiar with SQL and c) only if you really have to! 0 Quote Link to comment Share on other sites More sharing options...
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