Strabge notes in my invoices

[hostxls]

Hello,

 

Suddenly without no reason I'm receive a strange note on my clients invoices.

 

1. the first note "Create Automated Recurring Subscription will give an Error note (

Unfortunately your payment attempt was not successful.

Please try again or contact support.)

 

2. the second note 'Make One Off Payment", will direct you to the payment service what is good.

 

Normally the client will first being redirected to the payment service and after his payment he will received an invoice.

 

Now he will first receive an invoice with the errors and then by clicking on the second note, he will be able to make the payment.

 

How do I get this in the best order settings as it was: Order Product >> Go to Payment Service PayPal/ Bank >> Received Invoice.

[WHMCS ChrisD]

Hello Hostxls,

 

Please take a look at your Payment Gateway Log under Billing -> Gateway Log in the Result Tab you should see a response letting you know what the issue is that is occurring on this transaction, please feel free to post the error here removing any Personal Information if you need a hand identifying it You're also able to submit it in a support ticket so one of our team can take a look too.

[hostxls]

Hello Chris D,

 

Thanks for looking into this.

 

This is the Error result.

 

Gateway: 2Checkout Recurring

 

 

Errors => Array

(

[errors] => Array

(

[0] => Array

(

 => FORBIDDEN
                    [message] => Access denied to API
                )
 
        )
 
)

Edited August 21, 2016 by hostxls

[WHMCS ChrisD]

Hey Hostxls,

 

Thanks for your reply.

 

The error: [message] => Access denied to API

 

The message indicates that the user you have configured in your payment gateway does not have access to the API for 2Checkout please refer to this support note for information on correctly assigning the API access to a 2Checkout User.

[hostxls]

Discard the first message that I have deleted. All both URLs has been approved.

Edited August 21, 2016 by hostxls