ServWise.com Posted August 18, 2016 Share Posted August 18, 2016 When I client chooses a related service when opening a ticket, it shows in admin but is not shown to the client in the client side, so a client accidentally choosing the wrong service when submitting has no idea and today this turned into a server being reinstalled which was not the correct server . ((( Is there any way to show the service related to the ticket to the client? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted August 18, 2016 Share Posted August 18, 2016 Is there any way to show the service related to the ticket to the client? the related service variable isn't available to the client side - so you'd likely need to write an action hook, probably ClientAreaPageViewTicket; query multiple database tables to get the related service name; pass the result back to the template and then modify the template to output it where you want to. 0 Quote Link to comment Share on other sites More sharing options...
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