EMail Template - WHMCS Fields

[HR_UK]

Good Afternoon,

 

I am trying to customize my email templates and missing some WHMCS tag/fields and hoping someone can fill in the blanks.

 

 

New Cancellation Request Template - I want to send the domain name thats linked to the cancelled hosting. I have tried putting "{$service_domain}" but it comes through as blank.

 

 

Service Suspension Notification - I want to add how much the customer owes in total for all there unpaid invoices for all services.

 

 

Any ideas?

 

Thanks in advance, Mark

[brian!]

Mark,

 

in general with the email templates, you can only use the mergefields that are available to that template (or template type) - so bizarrely, while you can use {$service_domain} in the client email template for a cancellation request (as it's an available mergefield), it's not available to the admin equivalent - welcome to using WHMCS!

 

if a mergefield is absent in the template you want to use it in, then you can create it using an action hook - but you would need to query the database to get the correct value.

 

with regards to the service suspension template, can you use {$client_due_invoices_balance} to show the correct amount ?

[HR_UK]

Mark,

 

in general with the email templates, you can only use the mergefields that are available to that template (or template type) - so bizarrely, while you can use {$service_domain} in the client email template for a cancellation request (as it's an available mergefield), it's not available to the admin equivalent - welcome to using WHMCS!

 

if a mergefield is absent in the template you want to use it in, then you can create it using an action hook - but you would need to query the database to get the correct value.

 

with regards to the service suspension template, can you use {$client_due_invoices_balance} to show the correct amount ?

 

Many Thanks Brian.

 

Do you by chance have a link (manual or forum) to the basics of putting an action hook into a template? The SQL side of things I am fine with, I just havent done any work with the WHMCS hooks before.

 

{$client_due_invoices_balance} works a charm thank you. I have included my line here incase it can help anyone else

 

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Your current balance is {$client_credit}{if $client_due_invoices_balance != '£0.00GBP'} with outstanding invoices of {$client_due_invoices_balance}.{/if}

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Thanks, Mark