caygri Posted June 21, 2016 Share Posted June 21, 2016 Hello, when I open a ticket from administration panel, I click on send, appear error 500. how can fix it? 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted June 21, 2016 Share Posted June 21, 2016 You need to find out what's causing said 500 error. Go into admin -> setup -> general settings -> other, tick 'display errors' (at the bottom), just temporarily. Then, try to submit a ticket again. You'll get output that's a bit better than 500. From there, you can figure out what's wrong Make sure to turn 'display errors' back off when you're done. 0 Quote Link to comment Share on other sites More sharing options...
caygri Posted June 21, 2016 Author Share Posted June 21, 2016 This is the error: Fatal error: Class 'HTMLPurifier_Token_Empty' not found in /home/serveroutlet/public_html/vendor/ezyang/htmlpurifier/library/HTMLPurifier/TokenFactory.php on line 50 0 Quote Link to comment Share on other sites More sharing options...
twhiting9275 Posted June 21, 2016 Share Posted June 21, 2016 Try re-uploading the WHMCS zip and uncompressing it on your website. It sounds like the full file didn't get uploaded, or you're missing stuff. 0 Quote Link to comment Share on other sites More sharing options...
caygri Posted June 21, 2016 Author Share Posted June 21, 2016 you are right! thank you so much! 0 Quote Link to comment Share on other sites More sharing options...
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