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Billing issue


spinz

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i checked my billing log and getting error: Invalid Transaction ID. I'm using a Coinbase module. Customer pays for item and i receive the funds on my bitcoin wallet, but my customer's order remains pending when they check their account. I checked my payment gateway settings, all seems to be correct, its only a problem with whmcs not recognizing the payment. Please help

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Hello,

 

I'd recommend contacting the developer of the module, they should be able to resolve the issue for you. If not then I would take that as a warning sign to find another module especially as it's related to payments which is vital for your business.

 

Regards,

Jack

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