Duplicate Admin Names

[vbatra]

Hello Folks,

 

I have noticed that whenever a staff makes a reply to the ticket WHMCS shows the name of the admin in viewticket.tpl but I am wondering what will happen if two admins have same name?

 

How to distinguish between them if they are working on same ticket? Is there a way we can append their username with their name so that it all can be sorted out or may be an action hook to do this?

 

 

TIA

[sentq]

there is no simple way to do that by editing template files or writing ActionHook function, alternatively you can use admin last name and/or their signature

[twhiting9275]

Actually, this can be done. Easily? No, but it can be done

 

Take a look at AdminAreaPage.

You'll need to strip down the replyingadmin array, and rebuild it, adding in

$vars['admin_username'];

Of course, yes, the 'easy' way is to rely on the signature, but that's not foolproof