Server IP is used instead of clients IP

[b360]

Hello,

 

I am having a problem where every client is displaying the server IP address instead of thier own.

 

I am using WHMCS 6.3

installed on UBUNTU 14.4 x64

 

PHP 5.5.9

 

 

Do I need GeoIP installed on this server to check IP ?

 

Thanks.

[brian!]

are you using a Wordpress template alongside the free version of WHMCS Bridge? I think that version always shows the server IP instead of the clients and you might need to upgrade to the paid version of Bridge Pro to show the client IP.

[b360]

No wordpress however I have a custom template in my client area. Would you suggest this may be an area of concern?

 

I started with the flathost template built on bootstrap.

 

Thanks

[brian!]

No wordpress however I have a custom template in my client area. Would you suggest this may be an area of concern?

I doubt it - custom client templates shouldn't really affect this.

 

where are you seeing the server IP - in the client's admin profile or on the admin homepage in a widget?

[b360]

I am seeing this inside my administration control panel looking at the clients last login it is showing the server IP address on all clients.

 

 

Also I had someone fail to log in and it blocked the server IP address and all accounts from login.

 

Thanks.

[brian!]

unless it's something specific to v6.3 (which I haven't updated to yet), I don't think this is being caused by the core of WHMCS... the WHMCS Admin demo seems to be working fine, though that's using RC1 and not v6.3.

 

it feels like something the server is doing... or not doing... are you using cloudflare or similar?

[Code-Storm]

Hello Brian,

 

i am also facing this issue. my WHMCS Version is 7.4.1 please take a look at the attached file