Welcome letter / Panel login details problem for Plesk services

[akust0m]

Hello,

 

I understand that many people have run into this problem but I would like to know how others are getting around it.

 

The problem

 

Plesk differs from cPanel in the way that it creates a customer level account and service subscriptions under that, this is a problem when it comes to providing the correct panel login details on the welcome letter.

 

When the first service is created, the panel and FTP login details are okay on the welcome letter but from second service onwards, the welcome letter issues a new set of panel login details, these wont work as the second subscription is placed under the customer account created when the first service was ordered.

 

On cPanel, a new panel login is created for every service so this isn't a problem.

 

How do others get around this problem to issue the correct panel login details to the customer?

[DCX Hosting Europe]

Hello, we have resolved this issue with this workaround:

Add this logic to your WHMCS Hosting Account Welcome Email template:
 

{if $mergefields.HasOldHosting eq "1"}
Note: If this is not your first hosting service with us, the login credentials below apply **only to FTP access**.  
All your hosting services are managed under your original Plesk account.
{/if}

Then add this hook inside includes/hooks/has-hosting.php

<?php
// Made by https://dcx.rs/en/
use WHMCS\Database\Capsule;

add_hook('EmailPreSend', 1, function($vars) {
    if ($vars['messagename'] !== 'Hosting Account Welcome Email') {
        return;
    }

    $clientId = $vars['mergefields']['client_id'] ?? 0;
    $currentServiceId = $vars['mergefields']['service_id'] ?? 0;

    if (!$clientId) {
        return;
    }

    $otherHostingCount = Capsule::table('tblhosting')
        ->where('userid', $clientId)
        ->where('id', '!=', $currentServiceId)
        ->count();

    $hasOldHosting = $otherHostingCount > 0 ? '1' : '0';

    return [
        'mergefields' => array_merge($vars['mergefields'], [
            'HasOldHosting' => $hasOldHosting,
        ]),
    ];
});

Now client knows it is FTP access and he should use his first Plesk login for plesk.

Source: https://dcx.rs/en/2025/06/28/whmcs-plesk-why-your-client-gets-ftp-credentials-instead-of-panel-access/