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Mass Mail Tool HTML Issues


markw78

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Hello,

 

We're looking to start sending email newsletters to our customers and would like them to be sent in HTML rather than plain text. Ideally we would be able to use the Mass Mail Tool built into WHMCS as that already has our customer email addresses and the list will always be up-to-date. However, in testing this out, I have found two big problems with this:

 

1. The email logo is inserted with no apparent way to turn it off for mass mails. It would be nice if there was some switch to turn this off for mass mails but leave it on for invoices and other system messages.

 

2. Part of our HTML code gets stripped out during sending. Even if we turn off the email logo so that isn't inserted, the system is still cutting out portions of our HTML code that we constructed in Dreamweaver - specifically, it is removing most of the <style> information and replacing with its own. Thus we are prevented from specifying margins/padding and font styles.

 

Am I missing something that will make this work as we would expect?

 

When I send the exact same HTML code out through Outlook it shows up as expected. The problem is only happening when messages are sent from within WHMCS.

 

Thanks for any help you can give!

 

Mark Wright

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Hello Mark,

 

1. The logo is imported based on the default email header found at setup > general settings > mail

 

Email templates are a funny thing, that are a pain and when developing them you need to go back in time to table based code and inline CSS.

 

If you're able to paste the code here I'd be happy to take a look.

 

Any CSS used in <style> should go inside the CSS box of WHMCS, most email clients will strip out or ignore the <style> HTML.

 

Jack

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