int Posted February 29, 2016 Share Posted February 29, 2016 I run a custom cart (flatterncart), and up until now, everything has worked as expected. However, I added a large 'configurable option' list (list of Operating Systems) over the weekend -- 43 in total -- but now no matter what option is selected, the VERY LAST ONE appears in the shopping cart summary. When the order goes through, the proper OS is passed through it seems, but the one displayed on the cart page is the wrong one. Where do I go to make sure the proper Configurable Option is passed through the order process for display to the customer? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted February 29, 2016 Share Posted February 29, 2016 what I would do is switch the cart to one of the default order-form templates, e.g standard cart, and see if it still occurs - that should tell you if it's a template issue, A WHMCS bug or perhaps an error in the config option data (perhaps a character that WHMCS is misinterpreting)... 0 Quote Link to comment Share on other sites More sharing options...
int Posted March 1, 2016 Author Share Posted March 1, 2016 what I would do is switch the cart to one of the default order-form templates, e.g standard cart, and see if it still occurs - that should tell you if it's a template issue, A WHMCS bug or perhaps an error in the config option data (perhaps a character that WHMCS is misinterpreting)... Really smart troubleshooting, thank you! This helped narrow down that it was a module (multi language WHMCS module)! The issue that remains is that the OS now displayed shows the short name AND the long name (i.e. " Operating System: ubuntu-15.10-x86_64-minimal|Ubuntu 15.10 64bit - minimal") -- why is it showing the part before the "|"? I'm sure it's template-related as well, but is there something specific to put in the templaet to tell it to ignore the part before the "|"? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 1, 2016 Share Posted March 1, 2016 which multi-language module are you using ? commercial or open-source ? 0 Quote Link to comment Share on other sites More sharing options...
int Posted March 1, 2016 Author Share Posted March 1, 2016 which multi-language module are you using ? commercial or open-source ? Commercial, from Katamaze I have contacted the developer of the module but haven't been able to get any response for over a month now (on various topics) -- my tickets go unanswered/ignored, so that's why I'm trying to troubleshoot this myself 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted March 1, 2016 Share Posted March 1, 2016 Commercial, from Katamaze I have contacted the developer of the module but haven't been able to get any response for over a month now (on various topics) -- my tickets go unanswered/ignored, so that's why I'm trying to troubleshoot this myself I did see Kian posting that he was receiving a lot of support tickets, so I expect there is a large backlog to work through. I'm sure it's template-related as well, but is there something specific to put in the template to tell it to ignore the part before the "|"? difficult to know without seeing the code used and there's little documentation on his site that explains how the module works... and specifically on the page where this is occurring. another way might be to take a look at your list of values for this configurable option and see if one of them contains a name that contains an invalid character - if you can find what that character is, then you might be able to replace it with its equivalent ascii code and then will hopefully get it working until Kian can patch the original cause of the problem. 0 Quote Link to comment Share on other sites More sharing options...
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