vbatra Posted January 18, 2016 Share Posted January 18, 2016 Hello Folks Is there a way we can uncheck "send mail" by default when creating a new support ticket? 0 Quote Link to comment Share on other sites More sharing options...
vbatra Posted January 20, 2016 Author Share Posted January 20, 2016 anyone knows how to do this? 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted January 20, 2016 Share Posted January 20, 2016 I wouldn't think so - there's no template for that page and so the "checked" value will be hard-coded in an encrypted php file... plus it doesn't have an ID field, so i'm unsure if you could use jquery to disable/uncheck it. I suppose you could start a feature request in the requests forum, as this would be a very simple coding change to make - but I wouldn't hold your breath waiting for it to be implemented. perhaps a browser addon/extension could be used to store the setting (cookie?), but i'm not aware of one that can do so. 0 Quote Link to comment Share on other sites More sharing options...
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